Defining performance goals

This section explains how to define performance goals in your service definition. If you have an SLA today, you should consider a few things:
  • Does it contain end-to-end response time?

    If it does, then you need to keep in mind that workload management processes towards system response times, and make the adjustment when you define the performance goal. Section Determining system response time goals explains how you can determine the system response times of work.

  • For what type of workloads do you need a different goal?

    You may have some throughput type goals, which you need to convert into either response time goals, or velocity goals.