Search for a Solution

  1. If you have installed Information/Access, search it using the entire keyword string as a search argument. Otherwise, call your IBM Support Center representative.
  2. If the search produced matches, continue with step 3.

    If the search produced no matches, broaden the search, using the following techniques:

    1. Try using the other three component identifier keywords described in Include the Component Identifier, one at a time.
    2. Omit one keyword from the end of the keyword string and search, again. Repeat this step as often as necessary.
    3. Omit the release-level keyword (for example, R140) from the search argument. This broadens the search to include similar failures on other releases.

    If there are any matches, continue with step 3.

    If there are no matches, go to Preparing an APAR.

  3. If there are too many matches to review, narrow the search as described under Narrowing the Search.
  4. For each match, review the problem description and the description of the APAR that closed the problem.
  5. Use the service level (PTFs and APARs that have been applied) to eliminate those problems for which the corrections have already been applied to your system.
  6. Compare each remaining APAR-closing description with the failure symptoms of your program.
  7. If you find an exact match for the problem, apply the suggested correction and exit from this procedure.
  8. If you do not find an exact match:
    1. If the program was compiled on an earlier release, delete the release-level keyword and repeat the search.
    2. Otherwise, go to Preparing an APAR.