Sending diagnostic data to to IBM support

When the Log files and messages do not reveal a course of action which solves the problem:

About this task

When you open a case to seek IBM's help with a KC4z problem or defect, please send the files unversed.

Note: Avoid tersing files.

Procedure

  1. console.log - this file is EBCDIC. Transfer as text.
  2. messages.log - this file is ASCII. Transfer as binary.
  3. bootstrap.properties - this file is EBCDIC. Transfer as text.
  4. Paste interesting messages from the job log or console in the case text.