If using the RECEIVE ORDER command, the following routine and text usually indicate a problem with IBM's Automated Delivery Server:

GIMJVREQ - com.ibm.smp.GIMJVEXC:
com.ibm.smp.GIMJVEXC: org.xml.sax.SAXParseException: White spaces
are required between publicId and systemId.

In this case you can try the other order server:

https://eccgw01.boulder.ibm.com/services/projects/ecc/ws/
https://eccgw02.rochester.ibm.com/services/projects/ecc/ws/

If IBM is aware of any server issues, they will be noted at the download server status web page at url:

http://www14.software.ibm.com/webapp/set2/sas/f/gdbm/home.html

• "JVMST027: Cannot allocate memory for System Heap." or "JVMCL017: OutOfMemoryError, loading classes." Increase the region size and rerun the job.
• "java.io.IOException: Failed validating certificate paths." Ensure that the appropriate Certificate Authority (CA) certificate is found in the specified keyring, and the certificate is marked trusted. If you use the z/OS® Security Server (RACF®), then ensure that you use the following RACDCERT commands to list the keyring and CA certificate.

  RACDCERT ID(userid) LISTRING(keyring)

  RACDCERT CERTAUTH LIST(LABEL('Equifax Secure CA'))

  Also ensure that your certificate and keyring updates to the security product data base have taken affect. That is, if you have RACLISTed the DIGTCERT or DIGTRING RACF classes, then refresh the in-storage profiles by using the following RACF command:

  SETROPTS RACLIST(DIGTCERT DIGTRING) REFRESH

  Also, see "Preparing to use Internet service retrieval" in SMP/E for z/OS User's Guide for details.
• "java.io.IOException: The private key of certificate_name is not a software key. Error creating key entry because private key is not available." Ensure the userid running the SMP/E job has the necessary authority to access the certificate specified in the ORDERSERVER data set. If the userid is the owner of the certificate, then READ access is required to the IRR.DIGTCERT.LISTRING profile. If the userid is not the owner of the certificate, then UPDATE access is required to the IRR.DIGTCERT.LISTRING profile, and the usage for the certificate in the keyring must be CERTAUTH. See related topic in SMP/E for z/OS User's Guide for details.
• "java.io.IOException: R_datalib (IRRSDL00) error: profile for ring not found." Ensure the keyring specified in the ORDERSERVER data set is defined in your Security Manager. If you use the z/OS Security Server (RACF), then ensure that you use the following RACDCERT command.

  RACDCERT ID(userid) LISTRING(keyring)

• "java.io.IOException: R_datalib (IRRSDL00) error: not RACF authorized to use the requested service." Ensure the userid running the SMP/E job has the necessary authority to access the specified keyring and certificate. Generally, READ access is required to the IRR.DIGTCERT.LISTRING profile. See related topic in SMP/E for z/OS User's Guide for details.