Necessary documentation

Before you call the IBM® Support Center, have the following information available:

Customer number: The authorization code that allows you to use the IBM Support Center. Your account name, your VTAM® license number, and other customer identification should also be available.
Problem number: The problem number previously assigned to the problem. If this is your first call about the problem, the support center representative assigns a number to the problem.

If you have a complex problem, you might need to talk to several people when you report your problem to the IBM Support Center. Therefore, keep all the information that you have gathered readily available. You might want to keep the items that are constantly required, such as the VTAM component ID, in a file for easy access.