z/OS problem management
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Reporting problems to IBM

z/OS problem management

The information in this section can help you collect the correct information before calling IBM Support.

Become familiar with the information in this section; know how to collect the data that your software specialist needs to solve your problem. Use the Problem diagnostic worksheet to make sure you collect the correct information before calling IBM.

  • Software support service checklist
    In order to understand and resolve your software support service request in the most expedient way, it is important that you gather information about the problem and have it on hand when discussing the situation with the software specialist.
  • Automatic problem reporting
    Parts of the system automatically report the need for service to IBM; for example, the central processor complex (CPC) reports problems directly to IBM.
  • Invoking IPCS as a background job
    Before you call IBM, format the dump using the IPCS commands recommended by the appropriate procedure. Transferring a dump to IBM is often time consuming and some IPCS commands take time to run for a large dump. You can start an IPCS session before calling IBM. Then, during the call, the output can be browsed as needed.

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