z/OS problem management
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Introduction to problem management

z/OS problem management

When a problem occurs on z/OS, you must determine what happened and why, and then find the fix or report the problem to IBM®.

The information in this module is designed to help you diagnose problems on z/OS, its subsystems, its components, and problems in applications running under the system. Using this information, you can:
  • Identify the problem type
  • Determine the failing subsystem, component, job, or application
  • Collect the correct data needed to diagnose the problem
  • Develop a search argument for searching problem reporting databases
  • Understand what problem data to collect before reporting the problem to IBM or the independent software vendor.
This information can help you determine why a problem occurred and where a problem occurred; it does not describe how to fix program instructions in your own code.

The information in this module can also help you avoid problems and find helpful tools and service aids. For instance, Common tools for problem determination is a good place to start when you are unfamiliar with tools and service aids.





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