z/OS problem management
Previous topic | Next topic | Contents | Glossary | Contact z/OS | PDF


Steps for searching problem reporting databases

z/OS problem management

Often, the problem has already been reported and fixed. Using the symptom string or search argument extracted, you can do a search of the technical database associated with the product identified.

Search arguments are used to search problem reporting databases. If the problem being diagnosed was already reported and the symptoms entered into the database, the search will produce a match. Use these steps to guide the search of technical databases.
  1. Go to one of the following Web sites:
  2. Select the documents you want to search for problem related information. For example, select APARs, FAQs, Technotes, or Flashes.
  3. If the Internet is not available at your installation, call the IBM support center and ask them to do the search for you.
  • Example of a IBMLink search
    IBMLink is an interactive online database program used for finding APAR and PTF information.
  • Determining the level of z/OS
    When you report problems to the IBM Support Center, you must provide the name and level of the operating system or systems. Learn how to determine this information when you cannot communicate with the console.
Parent topic: Searching problem reporting databases

Go to the previous page   |   Go to the next page

Notices | Terms of use | Support | Contact z/OS



Copyright IBM Corporation 1990, 2010