Collecting MustGather support information for ZOAU

Answers to common questions are provided in Troubleshooting ZOAU.

Collecting necessary information

If you choose to contact IBM Support, prepare by collecting MustGather data. To ensure that necessary information is available to you, properly initialize your environment using the steps described in Installing and configuring ZOAU.

You will be asked to provide the following information:

  • The z/OS version and hardware level. To get this information, run the following command:

    uname -Ia
    

  • The version of JES running on your z/OS system. To get this information, run the following command:

    zinfo -a | grep jes
    

  • The ZOAU version and build details. To get this information, run the following command:

    zoaversion -c
    

  • If using the ZOAU Python language pack, the version of Python being used. To get this information, run the following command (you can also use python3 -V):

    python3 --version
    

  • A description of the issue, including any unexpected behavior or output.

  • Instructions to re-create the issue.

  • Reduced source code to reproduce the issue, if possible.