Starting the Service Console

You start the Service Console from a browser window.

Use the following procedure to start the service console:
  1. Start Internet Explorer (version 5 or higher) or Mozilla Firefox.
  2. In the Address field, type the URL for the Tivoli Enterprise Portal browser client: 
     http://hostname:1920
    where hostname specifies the system where the process (monitoring server, portal server, Warehouse Proxy Agent, Tivoli® Data Warehouse, or monitoring agent) is installed and 1920 is the HTTP port number. If the service console is not displayed, a system administrator might have blocked access to it. Refer to the IBM Tivoli Monitoring: Troubleshooting Guide for information about blocking access to the service console.
  3. On the IBM® Tivoli Monitoring Service Console window, select the desired component process (service point name).
  4. Click OK.
You need a valid user ID and password to proceed.

The IBM Tivoli Monitoring Service Console performs user authentication using the native OS security facility. If you use the IBM Tivoli Monitoring Service Console on z/OS® systems, your user ID and password are checked by the z/OS security facility (RACF/SAF). If you use the IBM Tivoli Monitoring Service Console on Windows systems, then you must pass the Windows workstation user ID and password prompt. This is the rule except for instances of a NULL or blank password. The IBM Tivoli Monitoring Service Console never accepts a NULL or BLANK password.

A password is always required to access the service console. Blank passwords, even if correct, cannot access the service console. Even if a user ID is allowed to login to the operating system without a password, access to the service console is denied. Create a password for the user ID that is being used to login to the service console.

You can issue service console commands in the command input area. For a list of available commands, type a question mark (?) and click Submit.