Troubleshooting IBM MFA

The troubleshooting steps you perform depend on which system has failed.

Browser shows incorrect or stale data

If your web browser shows incorrect or stale data, refresh the browser window. The browser cache might be out-of-sync with the IBM® MFA server.

IBM MFA certificate authentication not working

If the user receives an "There was an error connecting to the server." error when attempting to log in with certificate authentication, ensure that Enable out-of-band Services and Enable certificate services are both enabled, as described in Configuring server options.

The user receives an "Error processing MFA request" error

There are several possible causes of this error: