AZF5145E Multiple TOTP key objects were found for the same label


A user’s factor data contained a label tag value, and multiple PKCS#11 key records were returned for the specified label value.

User response

Clear the user’s factor data, return them to REGSTATE:OPEN state, and instruct them to re-enroll their IBM® TouchToken for iOS account, as described in Re-registering a user for TOTP.