AZF4146W Failed to delete a key object from the PKCS#11 token


A user’s factor data contained a label tag value, and multiple PKCS#11 key records were returned for the specified label value.

User response

Clear the user’s factor data, return them to REGSTATE:OPEN state, and instruct them to re-enroll their TOTP account, as described in Enabling users for TOTP authentication.