HBO6012E host_name: port_number not available for subscriber subscriber_name. Retrying connection in seconds seconds...

Explanation

The Data Streamer cannot connect to the specified subscriber. The Data Streamer tries to connect again after the specified number of seconds.

Possible reasons the Data Streamer cannot connect include:

  • The subscriber is not running.
  • The subscriber is configured to use Transport Layer Security (TLS) but secure communications between the Data Streamer and the subscriber are not configured correctly.
  • The subscriber host name is specified as a fully-qualified domain name but the Data Streamer cannot resolve that name to an IP address because the Data Streamer cannot access the appropriate TCP/IP resolver configuration file.
  • The subscriber port specified in the policy file is wrong.
  • The subscriber host specified in the policy file is wrong.
  • A network or firewall problem is preventing the connection.

Response

  1. Verify that the subscriber is running.
  2. If the subscriber is configured to use Transport Layer Security (TLS), configure secure communications between the Data Streamer and the subscriber, as described in the Z Common Data Provider documentation.
  3. If the subscriber host is specified as a full-qualified domain name, ensure that RESOLVER_CONFIG in the Data Streamer started task is set to the correct value for your environment or specify an IP address for the subscriber host instead of a fully-qualified domain name.
  4. Using the Configuration Tool, verify that the correct subscriber port is specified in the policy.
  5. Using the Configuration Tool, verify that the correct subscriber host is specified in the policy.