Overall troubleshooting flowchart
The most common problem is an event that is missing and is not shown in the APM vendor's UI. You can use the following problem-solving flowchart to resolve missing events.
- AppDynamics Support site:https://www.appdynamics.com/support/. To get help, file a support ticket (http://help.appdynamics.com/tickets/new) and attach any logs that are related to your issue.
- Z APM Connect Distributed Gateway possible error scenarios . If problems are caused by Z APM Connect DG, you can consult this material to check and correct possible errors.