Integration via Trouble Ticket Information XML

When the creation of a trouble ticket is desired INGALERT sends XML data to a known URL (host and port). It is expected that the server sends back a response indicating success or failure and possibly an error message.

It is irrelevant what kind of server this is and which platform it runs on. However, it is recommended that the server is a TDI Runtime Server. Samples are provided for this server and the customization is described in Enabling Alert Notification via XML.

To use integration via trouble ticket XML you must be able to set up a TCP/IP connection to a TDI server from at least one system that is running an SA agent.