Debugging Automation

In automating your enterprise using the NetView® program, the unexpected occasionally happens: a command list that was supposed to handle a problem does not handle it; a message that was supposed to be automated was not; an alert that was supposed to be suppressed was not; a timed command does not run when it was supposed to; and so on.

Even in the most comprehensive automated environment, human intervention is sometimes required to solve a problem that automation was not designed to handle and to update automation when it fails to detect or recover a problem. The remainder of this chapter contains problem scenarios followed by problem determination steps and possible solutions.