Contacting IBM Software Support

IBM® Software Support provides assistance with product defects.

Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:
  • For IBM distributed software products (including, but not limited to, Tivoli®, Lotus®, and Rational® products, as well as DB2® and WebSphere® products that run on Windows or UNIX operating systems), enroll in Passport Advantage® in one of the following ways:
    Online
    Go to the Passport Advantage website at http://www.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm.
    By phone
    For the phone number to call in your country, go to the IBM Software Support website at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region.
  • For customers with Subscription and Support (S & S) contracts, go to the Software Service Request website at https://www.ibm.com/support/servicerequest/.
  • For customers with IBMLink, CATIA, Linux®, System/390®, iSeries, pSeries, zSeries, and other support agreements, go to the IBM Support Line website at http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.
  • For IBM eServer™ software products (including, but not limited to, DB2 and WebSphere products that run in zSeries, pSeries, and iSeries environments), you can purchase a software maintenance agreement by working directly with an IBM marketing representative or an IBM Business Partner. For more information about support for eServer software products, go to the IBM Technical Support Advantage website at http://www.ibm.com/servers/eserver/techsupport.html.

If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States. From other countries, go to the contacts page of the IBM Software Support Handbook on the web at http://www.ibm.com/servers/eserver/techsupport.html and click the name of your geographic region for phone numbers of people who provide support for your location.

To contact IBM Software Support, follow these steps:
  1. Determining the business impact
  2. Describing problems and gathering information
  3. Submitting problems

Additional support for the NetView® for z/OS® product is available at http://www.ibm.com/software/tivoli/products/netview-zos/.