Building a keyword string

A keyword string is a set of descriptive words that you use to identify a problem. A keyword is a word or abbreviation that describes one part of a program failure. These keywords can be used to search for solutions in the RETAIN database. Use keywords in a string to completely describe the problem. A search string can contain any keyword that represents your problem type, information about the level of the NetView® program you are using, and additional symptoms of the problem. For example, if the failure is an abnormal end (abend) of a task, the keyword used is ABEND. Other problems have the following keywords:
  • DOC
  • INCORROUT
  • LOOP
  • MSG
  • PERFM
  • WAIT
Table 1 describes how to develop a keyword string:
Table 1. How to Develop a Keyword String
Type of Keyword Description or Value Use This Type of Keyword to... Example of a Keyword String
Component identification The component identification number for the operating system. The component ID number for Tivoli® NetView for z/OS® V6.2.1 operating under z/OS is 5697NV6. Find all reported problems with the NetView program or one of its components. xxxxxxxxx 5697NV6
Failure
  • ABEND
  • DOC
  • INCORROUT
  • LOOP
  • MSG
  • PERFM
  • WAIT
 Refine your search to just that type of failure for the NetView program or one of its components. MSGDSIxxxx, where xxxx is the message number (for example, 172I).
Symptom Details about the failure. Refine your search gradually (combining the symptom keywords in various ways) so that you receive all problem descriptions that might match your problem. BNJyyyyy identifies the name of the NetView module that issued the abend.
Dependency Program or device-dependent keywords that define the environment in which the problem occurred. Help reduce the number of problem descriptions you must examine. APPN
For example, if there is an abend in a DSI NetView module, enter the following keyword string: 
5697NV6 ABENDnnn DSIyyyyy
Where:
5697NV6
Component ID for the program
ABEND
Type of problem
nnn
Abend code number
DSIyyyyy
NetView module that issued the abend failure message.