Using Tivoli Remote Control

The Tivoli® Remote Control component provides a remote console function that allows one programmable workstation, called a controlling workstation, to control the keyboard input and monitor the display output of another programmable workstation, called the target workstation.

When the remote control session is in the monitoring state, you can see the screen image of the target workstation's display from the controlling workstation. When the remote control session is in the active state, you can use the controlling workstation to operate and control the target workstation. Any keystrokes that you type at the controlling workstation are relayed to the target workstation and acted upon as if they were typed by the target workstation user. The remote control component provides the following network management and maintenance functions:
  • Remote help desk assistance for applications, online education, and maintenance of application programs
  • Remote problem determination for trace and dump analysis, including the transfer of data
  • Remote control of unattended workstations (for example, LAN servers)
  • Remote management of personal computers, and accessibility to data and programs stored on it (for example, a system running in the home or in the office)
  • Remote access to system consoles when they are implemented on personal computers
  • Remote monitoring of work in progress on target workstations (for example, between teachers and students)

As an example of using the remote control component, suppose a target workstation user is having difficulty understanding the company's new accounting program. The target workstation user contacts you, and you open a session with that particular workstation. With the accounting program on the screen, you can switch to the active state and type the correct keystrokes to run the accounting program. The user at the target workstation observes the process and learns how to use the new accounting program. You then switch to monitoring the state and return control to the user at the target workstation.

Topic: Reference:
Using the Distributed Console Access Facility IBM® Distributed Console Access Facility User's Guide