Loop problems

For loop problems, complete the following:
  1. What events led up to the loop?
  2. What data was being displayed?
  3. What was the last command entered?
  4. If this is an enabled loop (see Documenting LOOP problems), obtain the following documentation:
    • After obtaining a console memory dump, cancel the NetView® program with a memory dump.
      Note: If the loop is still occurring after the NetView program has been canceled, look for a problem with a different program.
  5. If this is a disabled loop (see Documenting LOOP problems), obtain the following documentation:
    • A document describing the scenario leading to the problem.
    • A hardcopy of the system log.
    • A hardcopy of the network log containing the output of several TASKMON, TASKUTIL, or TASKURPT commands. See Network log.
    • A hardcopy of the trace log. See NetView trace.
    • The addresses of instructions within the loop.
    • A memory dump obtained by using the CPU RESTART function.
      Note: If ABEND071 does not occur in the NetView program and normal processing resumes, this is not a NetView problem.
  6. What are the modules involved in the loop?
  7. What are the dates that the modules were compiled?
  8. What are the PTF levels of the modules involved in the loop?