IBM Workload Automation and ITUP

This chapter explains where IBM Workload Automation is placed within the IBM® Tivoli® Unified Process (ITUP).

The IBM Tivoli Unified Process provides detailed documentation of IT Service Management processes based on industry best practices, to help users to significantly improve their organization’s efficiency and effectiveness. ITUP helps users to easily understand processes, the relationships between processes, and the roles and tools involved in an efficient process implementation.

The processes described in ITUP are strongly aligned with the Information Technology Infrastructure Library (ITIL™) which is based on best practices observed within the IT industry. ITIL provides high-level guidance of what to implement, but not how to implement. ITUP contains detailed process diagrams and descriptions to help users understand processes and their relationships, making ITIL recommendations easier to follow.

ITUP is based on the IBM Process Reference Model for IT™ (PRM-IT), which was jointly developed by IBM Global Services and Tivoli. PRM-IT provides detailed process guidance for all activities that fall under the office of the CIO, including, but not limited to, IT Service Management.