Business scenario: defining an event rule to process alerts related to IDocs
You connected your Internet sales application to your SAP Customer
Relationship Management (CRM) system, which receives the orders as
incoming IDocs. You want to import the orders into the CRM system
when their number exceeds a specified threshold, therefore you configured
your SAP CCMS
monitoring architecture to generate an alert when
the number of incoming IDocs exceeds a certain value. To automatically
start a task that imports the orders:
- In your SAP CCMS monitoring architecture, identify the element related to the alert that you configured for the incoming order IDocs.
- In IBM Workload Scheduler, define an event rule, to be active during the timeframe when inbound order traffic is heavy, which monitors the element identified in step 1. As soon as an alert is generated for the element, a CCMS event is sent to IBM Workload Scheduler.
- In IBM Workload Scheduler, define a job to be submitted when the CCMS event is received, to run an SAP job that runs an import ABAP report for the order IDocs.