Responding to Problem Alerts
When an item goes out of compliance, Optimize notifies you of the problem in the My webMethods user interface. Depending on your user profile, you can also be notified of problems by way of e-mail or SNMP alerts. If you subscribe to a pager or mobile phone service that supports text messaging to an e-mail address, you can also receive e-mail alerts on these devices. Your pager or mobile phone will display as much of the body of the e-mail as your service will allow. The following are examples of e-mail alerts.
Problem alert for an event rule in Optimize
From: ae0@test_cluster
Sent: Tuesday, November 07, 2006 10:47 PM
To: dkrukov@webmethods.com
Subject: EVENT_Error_Count_by_Process_and_Error_Type
Process.ProcessName.orderProcessorBam.ProcessError.ErrorType.
custom process event4.
-----------------------------------------------------------------
Rule Details:
Name: EVENT_Error_Count_by_Process_and_Error_Type
Instance name: EVENT_Error_Count_by_Process_and_Error_Type
Process.ProcessName.orderProcessorBam.ProcessError.ErrorType.
custom process event4.
Description: EVENT_Error_Count_by_Process_
and_Error_Type_descr
Status: In compliance
Severity: Sev 1
Definition: (Intrinsic Process Metrics/Error Count
by Process and Error Type/
Reading_Value) = (1)
Evaluation: 1.0 compare.equalTo 1.0
URL:
http://franklin:8080/webm.apps.mon.sys.rule.detail?wmp1=webm.apps.
mon.sys.rule.detail.info.portlet&wmp1.ruleId=171
Rule type: Event
SLA: Yes
Customer: SLA Customer
-----------------------------------------------------------------
Diagnosis Details:
Start date: 2006-11-07 21:47:03.504 PST
End date: unknown
Violation count: 1
Violation id: 12850
-----------------------------------------------------------------
Event Details for KPI: Process Metrics
Monitor dimensions:
Process: orderProcessorBam
ProcessError: custom process event4
Attributes:
Process: orderProcessorBam
Process Error Count: 1.0
ProcessInstanceDatabaseId: 1362074
Process Error Type: custom process event4
Number of Processes: 1
Process info:
Name: orderProcessorBam
Id: orderId=355&customer=CompanyZ
URL:
http://franklin:8080/webm.apps.mon.biz.process.instance.bamdetail
?wmp1=webm.apps.mon.biz.process.instance.bamdetail.info&wmp1.
modelId=orderProcessorBam&wmp1.deployVersion=5&wmp1.
instanceId=1362074&wmp1.modelType=3
------------------------------------------------------------------Problem alert for a KPI rule in Optimize
From: ae0@test_cluster
Sent: Tuesday, November 07, 2006 10:48 PM
To: dkrukov@webmethods.com
Subject: KPI_Error_Count_by_Process
Process.ProcessName.orderProcessorBam.
------------------------------------------------------------------
Rule Details:
Name: KPI_Error_Count_by_Process
Instance name: KPI_Error_Count_by_Process Process.ProcessName.
orderProcessorBam.
Description: KPI_Error_Count_by_Process_descr
Status: In compliance
Severity: Sev 1
Definition: (Intrinsic Process Metrics/Error Count by
Process/Reading_Value) > (1)
Evaluation: compare.greaterThan 1.0
URL:
http://franklin:8080/webm.apps.mon.sys.rule.detail?wmp1=webm.apps.mon.
sys.rule.detail.info.portlet&wmp1.ruleId=167
Rule type: KPI
SLA: Yes
Customer: SLA Customer
------------------------------------------------------------------
Diagnosis Details:
Start date: 2006-11-07 21:47:00.0 PST
End date: unknown
Violation count: 1
Violation id: 12867
------------------------------------------------------------------
Event Details for KPI: Error Count by Process
Monitor dimensions:
Process: orderProcessorBam
Attributes:
ProcessInstanceDatabaseId: 1362074
ProcessInstanceDatabaseId: 1362074
ProcessInstanceDatabaseId: 1362074
Number of Processes: 1
Process info:
Name: orderProcessorBam
Id: orderId=355&customer=CompanyZ
URL:
http://franklin:8080/webm.apps.mon.biz.process.instance.bamdetail?
wmp1=webm.apps.mon.biz.process.instance.bamdetail.info&wmp1.modelId=
orderProcessorBam&wmp1.deployVersion=5&wmp1.