Dedicated status page

From the Status pages, you can check for updates on the availability of the IBM webMethods iPaaS environment. You can also check for major, minor, and fix releases, incident history, planned maintenance events, or when IBM webMethods iPaaS reports or resolves an incident. When tenants are provisioned, you are automatically subscribed to the general status page.

If you are on the Enterprise Plus plan, you are provided with a dedicated status page to monitor your tenants.

IBM® reaches out to you and requests that you complete the following steps for each of your environments:

1. Sign in to your IBM webMethods iPaaS tenant.

2. Go to Administration > Users > Add user.

   Note: IBM uses this user solely to monitor your tenants.
3. In the New User window, enter the following details:
   • First name. IBM webMethods
   • Last name. Monitoring
   • Email. ibmipassmon@wwpdl.vnet.ibm.com
   • Username. ibmipassmon
   • Roles. Select the products that you are subscribed to (such as Integration, B2B, API Gateway).
   • Click Save.
4. Disable MFA for ibmipassmon users. Go to Administration > Users, search for the ibmipassmon users, select Edit for each user, and turn off the Basic OTP authentication option.
5. Create an email distribution list (DL) of individuals responsible for managing your tenants. Share the email addresses with IBM support if a support ticket is raised, or with your Customer Success Manager (CSM) if you hold an Enterprise Plus contract. Ensure that this email distribution list (DL) is monitored, as you receive instructions after the dedicated status page is created, along with alert notifications. The distribution list (DL) email ID is the user ID to connect to the dedicated status page. These email addresses can also be integrated into your internal monitoring system to trigger alerts.
6. IBM deploys the dedicated status page components in your pre-production environment and monitors them for a week and then they are live on your dedicated status page.