Password Management

How to unlock a user in IBM webMethods iPaaS?

A locked user is automatically unlocked after a duration of 5 to 25 minutes, depending on the number of successive invalid attempts. To manually unlock a user, a cloud tenant administrator can login to IBM® webMethods iPaaS, click the name of the user who is listed under the Users tab. Then click Unlock user displayed on the profile page.

How to know whether the username is locked or the username or password is invalid?

You see the following error in case your username is locked or your username or password is invalid.

Providing specific details on what is invalid, particularly after multiple consecutive invalid attempts, poses a security vulnerability. Hence, the error message intentionally remains vague. When a username is locked, an email is sent with the reason for the temporary lock and its duration. If you receive such an email, it is because either the username or the password is invalid. There is an option to recover the username and also to reset the password. In both cases, you should receive an email with instructions.

I used the Forgot username link and provided my email address, but I did not receive an email in my Inbox.

Emails that are sent from IBM webMethods iPaaS come from the address no-reply@softwareag.cloud. Add this address to your list of approved senders if necessary. It is possible due to a spelling mistake in the email address that is provided when the user was created. Search for any emails from no-reply@softwareag.cloud to confirm the email address associated with the relevant environment. Also, the cloud tenant administrators can easily verify your username and/or email address. If you are sure that the email address is correct, search in your spam, junk, and quarantine folders or check with your IT department.

The user used the Forgot password link and provided their username, but did not receive an email in their Inbox.

Emails that are sent from IBM webMethods iPaaS come from the address no-reply@softwareag.cloud. Add this address to your list of approved senders if necessary. It is possible due to a spelling mistake in the email address that is provided when the user was created. Search for any emails from no-reply@softwareag.cloud to confirm the username associated with the relevant environment. Also, the cloud tenant administrators can easily verify your username and/or email address. If you are sure that the username and the associated email address are correct, search in your spam, junk, and quarantine folders or check with your IT department.

How to reset the password if the user forgets it?

To reset your password, go to the login page, and click the Forgot password link. Enter your username and click the Get email with instructions link. You receive an email with instructions on how to reset your password.

Note: The username may not be the same as the email address.

How to retrieve the username if the user has forgotten it?

To retrieve your username, go to the login page, and click the Forgot username link. Enter your email address and click the Get email with instructions link. You receive an email with instructions on how to retrieve your username.

To re-setup your environments in the Microsoft Authenticator app on your new mobile device, reset your password and configure two-factor authentication again. Follow these steps:

Go to the login page and click the Forgot password link.
Enter your username and click the Get email with instructions link.
You receive an email with instructions on how to reset your password.
Follow the instructions to set a new password and set up a new OTP in the authenticator app.