Zendesk (Deprecated)

Important:
  • Deprecated connectors will continue to work as before and are fully supported by IBM®.
  • If you are using deprecated connectors in your existing Workflows and/or Flow services, they will work as expected.
  • No new feature enhancements will be made for deprecated connectors.
  • If you are creating new Workflows or Flow services, it is recommended to use the provided alternative connectors instead of the deprecated connectors.
  • The deprecation is applicable only for Actions.
  • The deprecation is not applicable for Triggers, that is, Triggers are supported for both deprecated and alternative connectors. For the list of triggers, see the documentation for alternative connectors.

Zendesk is a cloud-based customer service platform for enterprises. It allows you to create and manage organizations, and create and update tickets for the specified organizations.

Actions

  • Attach File to Ticket: Attach a file to the specified ticket

  • Create Organization: Create a new organization

  • Create Organizations: Create one or more organizations

  • Create Ticket: Create a new ticket

  • Create User: Create a new user

  • Create Users: Create multiple users

  • Delete Organization: Delete the specified organization

  • Delete Ticket: Delete the specified ticket

  • Delete User: Delete the specified user

  • Get Groups: Retrieve some or all groups

  • Get Organization Details: Retrieve the details of the specified organization

  • Get Organizations: Retrieve some or all organizations

  • Get Ticket Details: Retrieve the details of the specified ticket

  • Get Tickets: Retrieve the details of some or all tickets

  • Get Twitter Ticket Status: Retrieve the status of the specified Twitter ticket

  • Get User Details: Retrieve the details of the specified user

  • Get User's Organizations: Retrieve the organization(s) associated with the specified user

  • Get Users: Retrieve the details of some or all users

  • List Comments of Ticket: Retrieve the comments associated with the specified ticket

  • List Ticket Audits: Retrieve the list of audits for the specified ticket

  • Update Ticket: Update the details of the specified ticket