Freshservice
Freshservice is a cloud-based IT Help Desk and service management solution that offers a ticketing system, self-service portal and knowledge-base to help organizations streamline their service delivery processes. This connector supports predefined and custom actions.
Actions
- listAgents
- Retrieve a list of all agents.
- createTicketWithAttachment
- Creates a ticket with attachment.
- createChange
- Creates a change.
- createChildTicketWithAttachment
- Creates a child ticket with attachment.
- createProject
- Creates a project.
- getVendor
- View a vendor identified by ID.
- createAgent
- Creates an agent.
- createRequesterGroup
- Creates a requester_group.
- getAsset
- View an asset identified by ID.
- listRequesterGroups
- Retrieve a list of all requester_groups.
- listTickets
- Retrieve a list of all tickets.
- updateAgent
- Updates agent based on ID field.
- deleteGroup
- Delete the details of a group.
- getProduct
- View a product identified by ID.
- listApplication
- Retrieve a list of all applications.
- createConversationNoteWithAttachment
- Creates a conversation note with attachment.
- createProduct
- Creates a product.
- createRequester
- Creates a requester.
- listProjects
- Retrieve a list of all projects.
- getAgent
- View an agent identified by ID.
- listRequesters
- Retrieve a list of all requesters.
- createReplyWithAttachment
- Creates a reply with attachment.
- createTicket
- Creates a ticket.
- createApplication
- Creates a new application.
- createVendor
- Creates a vendor.
- createAsset
- Creates an asset.
- deleteDepartment
- Delete the details of a department.
- deleteConversation
- Delete conversation details.
- updateTicket
- Updates ticket, based on ID field.
- getTicket
- View a ticket identified by ID.
- createAssetType
- Creates a new asset type.
Custom Actions
You can create custom actions to meet specific integration requirements. These custom actions share the same configuration and execution behavior as predefined actions within any workflow.
For more information, see how to create custom actions.