Troubleshooting

Where can I find the log files?

  • The Following is the Integration Server log file location, <InstallDir>/IntegrationServer/instances/default/logs
  • The following is the Microservices Runtime log file location, <InstallDir>/IntegrationServer/logs
  • The following is the on-premises Integration Server transaction traces location, e2etraces.log

How can I view traces information in the log files?

Note: The following steps are applicable only if you have already completed the configuration for hybrid monitoring with IBM webMethods Integration Server or with IBM webMethods API Gateway.

  1. Go to the file e2ecustomlogback.xml at the following location:

    • Integration Server:
      <INSTALL-DIR>\IntegrationServer\instances\default
    • Microservices Runtime:
      <INSTALL-DIR>\IntegrationServer
    Note: If you cannot locate the file e2ecustomlogback.xml in the installation, then install the latest fixes.
  2. Apply the DEBUG logging level to the following properties:
     "e2eAgentSummary" level="DEBUG"  
 "e2eAgentSegments" level="DEBUG" 
 "e2eagentFailedSegments" level="DEBUG"

    configuration screenshot

  3. The following is a sample of the on-premises transaction trace:
     2021-08-06T19:49:50,328 DEBUG [e2eAgentAppender] - 
 [ENTRY]SpanInfo [traceId=[26655816.49441.45841902585488], segmentId:26655969.276.162825958992328, spanId:0, serviceName=forTesting:javaAsyncService1, startTime=1628259589923, duration=4ms, component=ONPREMISEIS, tenant=VMWODEPLAT01:5555, status=Success, requestID=5745b59f-089a-4b13-9038-f82188d68a32, parentLandscape=WMIO]

Are there exception cases where hybrid transaction traces do not work?

  • The trace cannot be guaranteed to be coherent if you have child services that are audited, but called from a parent service that is not audited.