Alerts

To view the alerts

1. Click at the top of the screen to open the Rule violations page. Here, you see a list of all the new rule violations along with the older ones. On new rule violations, you see a number with . For example, two new rule violations are indicated by at the top of the screen.

2. In the Rule violations window, click View all to go to the Rule violations section of the Alert page.

3. In the Rule violations tab, you see all the rules violations that are listed in a table format.

The application triggers alerts when a group of transactions violates the conditions that are defined in a rule that is associated with it.

To create a rule

1. On the Alert page, click Rule list.
2. Select Create rule.
   Note: The application provides you with a set of default rules. For more information, see Default Rules.
3. In the Create rule dialog box, provide the following details:
   • In the General information section, provide the details for the following and click Next.

     Value	Description
     Name	Provide a name for the rule. Note: You cannot change the rule name after you save the rule.
     Description	Provide a meaningful description for the rule.
     Environment	Select the environment that the rule is applicable to, from the drop-down list. You can select only one environment at a time.
     Stage	Provide the stage to which this rule is applicable. The following options are available for webMethods Integration Cloud tenants: Development Test Pre-Live Live However, for IBM® webMethods iPaaS tenants, the stage is automatically mapped to the environment. Hence, the stage option is not available during rule creation in IBM webMethods iPaaS tenants.
     Group	Select the group from the list. This group list only contain the groups that are associated with the tenant that is selected in the Environment list. Note: Currently, you can associate a rule only to a single group. However, a group can be associated with multiple rules.

     The following is an example of the General information section:

     

   • In the Rule & Action section, provide the details for the following and click Next.

     Value	Description
     KPI	This value is the key performance index. Select from the following options: Error count Error rate Average response time
     Time range	The time range based on which this rule is required to trigger an alert when violated. Select from the following options: In the last 30 mins In the last 1 hour In the last 12 hours In the last 24 hours
     Operator	Select the operator based on which this rule is required to trigger an alert when violated. Select from the following options: Less than (<) – lesser than the value specified in the Value field. Greater than (>) – greater than the value specified in the Value field. Equals to (=) – equal to the value specified in the Value field. Note: Value might be a number, percentage, or time and changes based on the KPI you select.
     Value	This field varies based on your selection in the KPI field. The value field changes based on the KPI that you select: For Error count, it is set to Value(number). For Error rate, it is set to Value(%). For Average response time, it is set to Value(ms).
     Severity	This value is the severity of the rule violation. Select from the following options: None High Medium Low

   • In the Action section, select your notification preference and click Next. You can select either or both of the following options:

     Value	Description
     Show app notification	Select this option to get on-screen app notifications.
     Send email	Select this option to subscribe for email alerts whenever a group violates a rule. Provide the recipient email address. You can enter more than one email address separated by a comma.

     This is an example of the Rule & Action section:

     

   • In the Summary section, verify all the details that are provided by you and click Save.

     

The Rule violations page provides details of all the violations. Use this page to search for specific violations and to view all the violations within the various groups for a specified duration. The following table provides you details of all the actions possible in the Rule violations page:

Action	Description
Show all	Use this list to filter all the violations based on duration or status. Show all includes the following options: All open All resolved Last 1 hour Last 12 hours Today Yesterday Last 7 days
	Click this icon to refresh the list of rule violations. It shows the time when the list was last refreshed.
	Click the column view settings icon to customize the columns you want to view for the rule violations.
	Select this list to filter the rule violations based on group name. You also get a search box when you click this list. Use this search box to type a group name that you want to search. To search the rule violations across all the available groups, click Select All. Note: You can select more than one group.
Search by name	Type a rule name in this search box to filter all the rule violations based on rule name.

To sort the rule violations, click the header row of any column. You can sort in both ascending and descending order.

The application lists all the rules that you create in the Rule list page. The following table provides you details of all the actions possible in the Rule list page:

Action	Description
	Click the column view settings icon to customize the columns you want to view for the listed rules. In the Show Columns dialog, select the columns that you want to view and click Save.
Create rule	Use this action button to create a new rule. For more information, see Creating a Rule.
	Select this drop-down list to filter the rule based on severity. Note: You can select more than one severity.
	Select this list to filter the rules based on group name. You also get a search box when you click this list. Use this search box to type a group name that you want to search. Note: You can select more than one group.
Search by name	Type a rule name in this search box to filter the rules based on rule name.
	To clone a rule, click the clone icon on the row of the corresponding rule. Note: You can modify the rule name.
	To edit a rule, click the edit icon on the row of the corresponding rule. Note: You cannot modify the rule name.
	To delete a rule, click the delete icon on the row of the corresponding rule.
	Select the toggle button in the Status column to enable or disable a rule. indicates that a rule is enabled. indicates that a rule is disabled. Note: When you use this button, you see corresponding system messages on the screen to indicate whether a rule is enabled or disabled successfully.

To sort the rules, click the header row of any column. You can sort in both ascending and descending order.

End-to-End Monitoring now provides enhanced notification emails for rule violation. The notification email provides details pertaining to the group that is associated with the rule violated. Rules can now be set with severity levels as well.

The subject of this rule violation email contains information that helps you act quickly based on the severity of the rule violation. For example, an open rule violation with high severity is sent to you with High Importance.

The email subject line for a rule violation starts with the status of the rule violation. The status is either of two options:

• Open
• Resolved

A rule violation email provides you with the following details:

• The environment in which the rule is violated.
• Rule definitions.
• Rule KPI and its status.
• Group definitions associated with the rule.
• Group statistics for the duration.

If you need to open the End-to-End Monitoring application to act on the information you received, the email contains an embedded link to the application. In some instances, this link is a deep link that takes you directly to the records that were violated in the specific time frames.

For a detailed tutorial, see Generic User Journey.