Configuring the Alerts

You can change the default threshold values, recipient emails, alert intervals, and message for the alert severity levels. Threshold values determine when a rule is violated and when the system raises an alert.

To configure system alerts

  1. Navigate to the Alerts page.

  2. Select the CONFIGURATION tab. The Configuration tab shows information about the KPIs that monitor the availability of a runtime instance for all solutions.

  3. Click any KPI in the Name column to configure an alert. A form with the configuration details for the alert rule appears.

    The following table describes the fields in the form.

    Values Description
    Application Integration Server, Universal Messaging or BigMemory Max.
    KPI severity thresholds (%) The KPI’s boundary values. When the value of the KPI is outside the range that is specified by these boundary values, the alert is raised. You can configure the threshold values of critical, warning, and information alerts by adjusting the ends of the red line, orange line and blue line.

    The Threshold field is read-only for KPIs that monitor the availability of a runtime instance.
    Severity alert configurations Supports the following types of severity.

    Critical: A condition exists that is critical for the system performance. Color code is RED

    Warning: A condition exists that might deteriorate the system performance. Color code is ORANGE.

    Information: A condition exists that might evolve into a warning or critical alert. Color code is BLUE

    Warning alerts and information alerts are not available for KPIs that monitor the availability of a runtime instance.
    Alert recipient(s) Configure valid email addresses to send error notification for different types of severity. To configure more than one email, use comma-separated values.
    Alert Intervals You can use the alert intervals to customize the way in which you want to receive the notification.

    Due to Alert-Manager internal latency or network latency, sometimes the alert notification mail might be delayed a little bit from the alert interval values provided

    Group Wait: Specify how long to initially wait to send an alert for a group having the same labels. It is recommended to use the group wait duration as 10 mins.

    Group Interval: Specify how long to wait before sending a new alert that is added to a group. It is recommended to use the group interval duration as 10 mins.

    Repeat Interval: Specify how long to wait to resend a given alert that has already been sent. It is recommended to use the repeat interval duration as 12 hr. For better results, make sure the repeat interval and group interval values are not very close and ensure that the group interval value is a divisor of the repeat interval value.
    Message Customize the messages to the corresponding type of severity.