Getting started with email

Web Mail Cloud email is stored in folders. You can create folders to organize your email. There are five default folders that you cannot delete. You can also flag your email and set preferences for the display of your email.

Web Mail Cloud is a lightweight web client that allows you to work with your mail, contacts, and calendar from anywhere, without requiring an IBM® Domino® back end. Web Mail Cloud is a separate product from SmartCloud Notes® and does not access your SmartCloud Notes mail. For help on SmartCloud Notes, a more robust version of mail, and the browser client SmartCloud Notes web, refer to the SmartCloud Notes product documentation.

You cannot change the name of a default email folder or delete a default email folder, but you can delete email from these default folders:
Inbox
All your incoming email.
Drafts
All saved email that has not yet been sent. Items in the Drafts folder can be edited at any time and sent.
Sent
All email that you sent, if your preferences are set to save all email when it is sent. This setting is the default preferences setting.
Spam
All email that is identified as spam.
Trash
All deleted email. Messages in the Trash folder are permanently deleted after 30 days after the date that the email was received.

The Manage folders window allows you to rename or delete a folder. When you delete a folder, all the contents of the folder are also permanently deleted.

The Quota usage indicator displays the storage space currently in use for your email and attachments in your email account. Quota usage includes email in your Spam and Trash folders. This value cannot exceed 25 GB. If you exceed your storage space, you cannot receive email. All incoming email is returned to the sender with a message that explains your mailbox is full and the email cannot be delivered.
Tip: Email that you delete is automatically moved to your Trash folder. To recover space for messages, periodically empty your Trash folder.
Note:
  • To protect your account against abuse, only 5000 new emails can be received while you are not logged in to your account. Additional email is returned to the sender until you log in to your account again.
  • The time stamp that is displayed for an email in a mail folder might be different from the time stamp that is displayed in the text of the email. This is because the time stamp shown in the mail folders reflects the time that the email was received. The time stamp that is shown in the actual email text reflects the time that the email was sent.
  • For information about Known Issues with displaying emails in different languages, refer to the Known Issues document on the wiki (opens new window).
  • A high priority message is indicated with an exclamation point displayed next to the email subject.
  • The size of an incoming email cannot exceed 40 MB.
  • If you use a mail client, such as Outlook, to create a sub folder under one of the system folders (Inbox, Drafts, Sent, Spam, and Trash), you might experience unexpected behavior when you add or manage folders in Web Mail Cloud.
To help manage your email:
  • Select Mail on the menu bar to manually refresh your Inbox.
  • View a list of email that you forwarded or responded to by clicking the icon next to Sender.
  • Sort your email by sender name, subject, or date. By default, your email is sorted by date.
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