Thunderbird

To set up IMAP, POP, or SMTP access for Thunderbird Version 3 or later, complete the following steps. IMAP is the preferred protocol. After you set up IMAP, POP, and SMTP access, you can migrate your Thunderbird email.

Procedure

  1. Open Thunderbird.
  2. Select the Tools menu and select Account Settings.
  3. Select Add Mail Account.
  4. In the Your name field, enter your name.
  5. In the Email address field, enter your full email address.
  6. In the Password field, enter your password. Select Continue.
  7. Thunderbird configures your account settings and opens a window with your user account information and connection settings. Verify that your name and email address are correct. Select Start over to change these values.
  8. Update your connection settings as follows. Contact your account administrator for the value that is needed for yoursiteID.
    1. In the Username field, enter your IBM® Web Mail Cloud user name.
    2. For IMAP, in the Incoming field, enter yoursiteID-imap.mail.na.collabserv.com, IMAP, 993, SSL/TLS.
    3. For POP, in the Incoming, field, enter yoursiteID-pop.mail.na.collabserv.com, POP, 995, SSL/TLS.
    4. In the Outgoing field, enteryoursiteID-smtp.mail.na.collabserv.com, SMTP, 465, SSL/TLS.
    5. Select Re-test Configuration. When the test completes, select Create Account.
  9. Verify that your user name is correctly set:
    1. Select Account settings.
    2. Scroll down and select Outgoing server (SMTP).
    3. In Outgoing server (SMTP) Settings, select the SMTP server connection that you created.
    4. Enter your Web Mail Cloud email address for User Name. Click OK.

What to do next

You can now access your email with Thunderbird.

If you selected IMAP and you want to migrate your Thunderbird email to Web Mail Cloud, complete the following steps:
  1. From the Thunderbird Inbox, select File > Get New Messages for > Your incoming IMAP server information. The first time that you connect, you are prompted to enter your user name and password. The Thunderbird email program attempts to migrate all folders on the server. If there is a large amount of data to be migrated, this process can take some time.
  2. If not all folders are displayed after the migration completes, you can migrate individual folders by using the following steps:
    1. From the Thunderbird Inbox, select File > Subscribe.
    2. Select the folders that you want to migrate and display.
    3. Select Subscribe > OK. If there is a large amount of data to be migrated, this process can take some time.
  3. From the Thunderbird Inbox, select Get Mail. The Thunderbird Inbox contains the email and folders that you want to use.
  4. Log on to your Web Mail Cloud account. The Inbox folder should contain no email.
  5. Drag folders from Thunderbird to your Web Mail Cloud account.
  6. The folders that are migrated to your Web Mail Cloud account are displayed.

Your Connections Cloud password expires based on settings that are specified by your account administrator. If you cannot log in to Web Mail Cloud, try to log in from the web to see whether your password expired.