Outlook 2010

To set up IMAP, POP, or SMTP access for Microsoft Outlook 2010, complete the following steps. IMAP is the preferred protocol.

1. Open Outlook 2010. If this is the first time you started Outlook 2010, select Next in the Microsoft Outlook 2010 Startup window.
2. In the Account Configuration window, select Yes in the Would you like to configure an email account? field. Select Next.
3. If you have another email account or you completed the Outlook 2010 startup settings procedures previously, select the File tab.
4. Select Info > Account Information > Account Settings > Add Account.
5. In the Add New Account window, select Manually configure server settings or additional server types and select Next.
6. Select Internet E-mail and select Next.
7. In the Your Name field, enter your name as you want it displayed in the From field of outgoing email. In the E-mail Address field, enter your email address.
8. From the Account Type menu, select IMAP or POP.
9. Enter the settings information for the protocol that you selected. Contact your account administrator for the value that is needed for yoursiteID.
   • For IMAP, enter your incoming IMAP mail server name. Your server name has the same ending as your email address. For example, yoursiteID-imap.mail.na.collabserv.com.
   • For POP3, enter your incoming POP mail server name. Your server name has the same ending as your email address. For example, yoursiteID-pop.mail.na.collabserv.com.
10. In the Outgoing mail server (SMTP) field, enter your outgoing SMTP server name. For example, yoursiteID-smtp.mail.na.collabserv.com.
11. In the User Name field, enter your email address.
12. In the Password field, enter your password.
13. Select More Settings and then select the Outgoing Server tab.
14. Select My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
15. Click the Advanced tab. Enter the settings information for the protocol that you selected:
    • For IMAP, enter 993 in the Incoming server (IMAP) field and specify SSL in the Use the following type of encrypted connection list.
    • For POP3, enter 995 in the Incoming server (POP) field and specify SSL in the Use the following type of encrypted connection list.
16. In the Outgoing server (SMTP) field, enter 465 and specify SSL in the Use the following type of encrypted connection list. Select OK > Finish.
17. In the Add New Account window, select Test Account Settings. If there are any errors, go back and verify all the information that you entered. Select OK > Finish.

What to do next

You can now access your email with Outlook 2010.

Your Connections Cloud password expires based on settings that are specified by your account administrator. If you cannot log in to Web Mail Cloud, try to log in from the web to see whether your password expired.