IBM® Content
Analytics with Enterprise Search provides
a sample annotator for extracting and indexing voice of the customer
patterns from text. The sample Voice of Customer annotator supports
English and Japanese.
You might want to capture voice of the customer patterns,
for example, if you need to evaluate customer feedback. By enabling
this annotator, you can explore Voice of Customer facets in the content analytics miner. By quickly identifying
customer concerns, you can transform the feedback into actionable
information and take steps to increase customer satisfaction.
To enable this annotator for a collection:
- Log in as the default IBM Content
Analytics with Enterprise Search administrator
on the controller server.
- Edit the ES_NODE_ROOT/master_config/collection_ID.indexservice/category_tree.xml file,
where collection_ID identifies
the content analytics collection where you want to enable voice of
customer pattern analysis. Change the visible attribute
of the _voc category to true.
- Copy the files in the adic directory
to the ES_NODE_ROOT/master_config/collection_ID.indexservice/resource/adic directory.
- Copy the files in the pattern directory
to the ES_NODE_ROOT/master_config/collection_ID.indexservice/resource/pattern directory.
- In the administration console, start or restart the parse
and index services for the collection, and then deploy or redeploy
the analytic resources. To apply voice of customer pattern analysis
to previously indexed documents, rebuild the index from the document
cache.
