Support

Submit a support case

You can also submit a support case through the Orchestrate user interface as explained below:

1. Click your profile icon and select Get help.

2. Select the Docs and support tab, expand Resources and click Tech support. You will be directed to the IBM Support page.

   1. Click Resources > Account support to submit non-technical questions related to your account or instance.
   2. Click Resources > Support Cases to access your existing or older IBM support cases.

3. You are prompted with the IBM Privacy Statement. Read the statement carefully and click I consent if you agree with the statement. Note: If you don't agree with the IBM Privacy Statement, click cancel to quit logging.

4. In the Open a case page, enter the detailed information in the following fields:

   1. The Type of support field is pre-filled as Product support.
   2. In the Case title field, enter your problem title.
   3. The Product Manufacturer field is pre-filled as IBM.
   4. The Product field is pre-filled as Orchestrate. Change the product name by selecting watsonx Assistant for Z from the drop-down list.
   5. In the Severity section, choose the case severity based on the business impact of the problem.
   6. In the Description field, enter the problem that you met. A detailed description can help Support understand your problem more accurately and thus provide solutions or answers more quickly.
   7. See Collecting Support Information for more details.
   8. Select your preferred language, and choose whether you are willing to communicate in English when an agent who speaks your language is not available.
   9. The sections Attachments and team members and Case Template each have optional fields that you can choose to fill out.

5. Click Submit case to submit the case.

IBM support contacts you by email or call after your case is submitted. You can quickly receive expert assistance.