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Building AI assistants

You build the AI assistant by using the AI assistant builder. AI assistant builder is a chat interface configured for IBM Z to enable responsive and interactive conversation capabilities specific to IBM Z. AI assistant builder integrates large language models (LLMs) and conversational capabilities of watsonx Assistant and therefore is also responsive to questions that are not related to IBM Z.

AI Assistant home page

On the AI assistant home page, you can:

Create your first action
Preview your assistant
Share your assistant

How it works

This diagram illustrates how AI assistant builder delivers an exceptional, omnichannel customer experience:

Flow diagram of the service — How it works

By using the AI assistant, customers can interact with Orchestrate through one or more of these channels:

A web chat that you embed in your company website and that can transfer complex requests to a customer support representative
An existing social-media messaging platform, such as Slack, Facebook Messenger, or WhatsApp
A custom application that you develop, such as a mobile app or a robot with a voice interface

When the AI assistant receives a query from a customer, the AI assistant builder uses a pre-configured action to transfer the query down to the appropriate resolution path.

If you want to process incoming messages, you can use webhooks to inject logic that calls an external service that can process the messages before the AI assistant builder routes them. Likewise, you can process responses by using Orchestrate before they are returned to the customer.

Language support

The conversational skill in AI assistant builder supports only the English Language.