Deploying your AIOps assistant

There are several options for deploying your assistant through channels and integrations to satisfy the use cases that you might address.

Web chat

The web chat integration provides an assistant interface that can integrate with your website. Without requiring the time and effort that might be required to build your own custom user interface.

It can help your employees or customers start the conversation with common questions or tasks. In addition, it can display multimedia and interactive elements such as forms, and it can transfer customers to human agents for more help.

A developer can customize the web chat to add even more capabilities.

For more information, see Web chat overview.

Adding integrations to your assistant

Adding integrations allows publish your assistant to the channels where your employees or customers go for help. This means that to deploy an assistant a channel integration must be added. By default, a web chat integration is created, allowing an assistant to be embedded in a website. Other channel integrations are available in the Integrations catalog inside the AI assistant builder user interface.

For more information, see Adding integrations.

Managing your channels

For more information on how to manage them, see Deploying your assistant.