FreshService

FreshService is an intelligent, right-sized, cloud-native IT Helpdesk software solution. It builds modern employee experiences through intelligent ticketing capabilities and delivers a unified service management experience. This document describes how to connect IBM watsonx Orchestrate to FreshService and use its skills on watsonx Orchestrate.

Connecting to FreshService

Connect to the app according to the credential type that you or your team want to use.

If you want to connect the app to the Orchestrate Agent skill set, skill sets from AI assistants, or the Team skill set with Team credentials, refer to Managing app connections.

If you want to connect to the app to the Personal skill set ot the Team skill set with Member credentials, refer to Connecting to apps.

Configuring the connection

To connect watsonx Orchestrate to FreshService, complete the following steps:

  1. Click Connect app.
  2. You are prompted to enter the following connection details:
    • Username: If the service instance uses legacy credentials for authentication, provide your username.
    • Password: If the service instance uses legacy credentials for authentication, provide the password for the specified username.
  3. Click Connect.
Note: The icon A green check icon appears to show that the app is connected. indicates that the connection was successfully established.

What to do next

After you connect to the app, you can use the FreshService skills. For more information see, Using the chat.

To learn about the available skills, see List of prebuilt apps, skills and skill flows.

Parent topic:

→ Connecting to apps