Salesforce Commerce Cloud Digital Data

Salesforce Commerce Cloud Digital Data provides businesses with a cloud-based solution to create an unified online shopping experience for their customers. The platform enables businesses to anticipate customer needs from acquired valuable insights so that customers can browse products and make purchases quickly and easily. This document describes how to connect IBM watsonx Orchestrate to Salesforce Commerce Cloud Digital Data and use its skills on watsonx Orchestrate.

Connecting to Salesforce Commerce Cloud Digital Data

Important:
- A credential type must be set for apps that are a part of team skill sets and AI assistants. Skill-based actions in AI assistants support only shared credentials.
- If a credential type of an app is not specified, an error message is displayed when users attempt to run the skills of the app. To resolve the error, an admin must set the credential type for the app. For more information, see Managing connections.

An app can be connected either through the skill catalog or through the watsonx Orchestrate chat. Use the method that suits you to connect to an app.

Connect to the app through the skill catalog when you add that skill to your skill set:

  1. On the watsonx Orchestrate chat page, click Add skills from the catalog.
  2. Search and click the app tile.
  3. Click Connect app.
  4. Configure the connection. For more information, see Configuring the connection.
  5. Click Connect app.

Otherwise, connect to that app through the watsonx Orchestrate chat when you use the skill:

  1. Open the watsonx Orchestrate chat.
  2. On the chat, start the skill.
  3. Click Connect app.
  4. Configure the connection. For more information, see Configuring the connection.
  5. Click Connect app.

Configuring the connection on watsonx Orchestrate SaaS

To connect watsonx Orchestrate to Salesforce Commerce Cloud Digital Data, complete the following steps:

  1. Click Connect app.
  2. Specify your Salesforce Commerce Cloud Digital Data base URL in the Base URL field.
  3. Select the API version from the drop-down.
    • API version: The API version of your Salesforce Commerce Cloud instance. The watsonx Orchestrate supports versions 18.3, 21.3 and 23.2.
  4. Specify your Client ID and Client secret.
    • Client ID: The unique identifier to login to your Salesforce Commerce Cloud Digital Data account.
    • Client secret: The client secret of your Salesforce Commerce Cloud Digital Data application.
  5. Click Connect app.

When the connection is successful, you are redirected to watsonx Orchestrate.

Note: The icon A green check icon appears to show that the app is connected. indicates that the connection was successfully established.

What to do next

After you connect to the app, you can use the Salesforce Commerce Cloud Digital Data skills. For more information see, Using the chat.

To learn about the available skills, see List of prebuilt apps, skills and skill flows.


Parent topic:

Connecting to apps