Data retention and restore data

On IBM watsonx Orchestrate, when customer data is deleted from a service instance, the data is not deleted immediately.

IBM performs customer data backups every 12 hours, and the backups are retained in the window of these 12 hours. If you need to restore backup data from PostgreSQL and MongoDB databases within the latest window of 12 hours, you must contact the IBM Support.

Data from the AI assistants that are created in the AI assistant builder can be downloaded directly from the AI assistant builder interface. For more information, see Backing up and restoring AI assistant data.


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Administering