Agentic workflows

Agentic workflows, previously known as flows, are specialised tools that allow agent to run a sequence of activities withing a single, reusable structure. These activities include calling tools, prompting for user input, logical code blocks, or branching logic.

Rather than handling each step individually, agents can start a angetic workflow to manage the entire process from beginning to end. Agentic workflows are ideal for tasks that require coordination across systems or multiple decision points.

For example, an agentic workflow can be created to handle customer onboarding: collecting information, creating accounts, sending welcome emails, and notifying internal teams. Once built, this agentic workflow can be reused across departments, triggered by agents whenever a new customer joins—no need to manually coordinate each step.

By using agentic workflows, business users gain:

• Confidence that tasks are completed correctly and consistently.
• Speed through automation of repetitive steps.
• Visibility into how processes run and where bottlenecks occur.
• Scalability to apply the same logic across teams, regions, or products.

• Creating agentic workflows

  Create a set of linked activities and controls that are designed to achieve a specific business purpose or goal.

• Code blocks

  Create custom code to insert into your flow using supported Python libraries, data types and data type conversions. See the various use cases for code blocks.

• Videos

  Example videos on how to build an agentic workflow in watsonx Orchestrate.