Segment event reference

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The following tables show details of the events that AI assistant sends to Segment using the Segment extension. These events appear as tables in your Segment warehouse, and as regular events in other Destinations.

Only events generated using the AI assistant v2 API and associated with a user ID are included.

Message Handled

Sent when the AI assistant completes handling of a message.


Property	Type	Description
`accountId`	String	The ID of the IBM account.
`assistantId`	String	The ID of the AI assistant.
`browser`	String	The browser that was used to send the message.
`channel`	String	The channel the customer used to send the message (for example, `phone` or `chat`).
`device`	String	The type of device that was used to send the message.
`environment`	String	The environment in which the message was handled (such as `draft` or `live`.)
`language`	String	The language of the AI assistant.
`pageUrl`	String	The URL of the web page from which the message was sent.
`serviceInstance`	String	The IBM AI assistant service instance.
`sessionId`	String	The ID of the session during which the message was handled.
`skillsInvoked`	String[]	An array of strings listing all skills that were invoked during handling of the message (for example, `main skill` or `actions skill`).

The following properties are included only for messages that were handled by an actions skill:


Property	Type	Description
`action`	String	The unique identifier of the action that was visited during handling of the message (for example, `action_202`).
`actionCompleted`	Boolean	Whether the action completed during handling of the message.
`actionCompletedReason`	String	The reason the action completed (for example, `all_steps_done` or `fallback`.)
`actionStarted`	Boolean	Whether processing of the action started during handling of the message.
`actionTitle`	String	The title of the action that was visited during handling of the message (for example, `I want to pay my bill`).
`actionsVisited`	String[]	An array of strings listing the actions visited during handling of the message.
`fallbackReason`	String	The reason why the fallback action was visited (for example, escalated to human agent or no action matches).
`handler`	String	The name of any handler that was called.
`stepsVisited`	Object[]	An object with two properties, `stepId` and `stepTitle`, which lists the steps that the user visited during handling of the message.
`subaction`	String	The name of any other action that was called by the action that was triggered by the message.

Action Started

Sent when processing of an action begins.


Property	Type	Description
`accountId`	String	The ID of the IBM account.
`action`	String	The unique identifier of the action (for example, `action_202`).
`actionTitle`	String	The title of the action (for example, `I want to pay my bill`).
`actionCompleted`	Boolean	Whether the action completed during the same conversation turn.
`actionCompletedReason`	String	The reason the action completed (for example, `all_steps_done` or `fallback`.)
`assistantId`	String	The ID of the AI assistant.
`browser`	String	The browser that was used to send the message that triggered the action.
`channel`	String	The channel the customer used to send the message that triggered the action (for example, `phone` or `chat`).
`device`	String	The type of device that was used to send the message that triggered the action.
`environment`	String	The environment in which the action was started (such as `draft` or `live`.)
`fallbackReason`	String	The reason why the fallback action started (for example, escalated to human agent or no action matches).
`handler`	String	The name of any handler that was called.
`language`	String	The language of the AI assistant.
`pageUrl`	String	The URL of the web page from which the message that triggered the action was sent.
`serviceInstance`	String	The IBM AI assistant service instance.
`sessionId`	String	The ID of the session during which the message that started the action was sent.
`skillsInvoked`	String[]	An array of strings listing all skills that were invoked during handling of the message that started the action (for example, `main skill` or `actions skill`).
`stepsVisited`	Object[]	An object with two properties, `stepId` and `stepTitle`, which lists the steps that the user visited during handling of the message.
`subaction`	String	The name of any other action that the action called during processing.

Action Completed

Sent when processing of an action ends.


Property	Type	Description
`accountId`	String	The ID of the IBM account.
`action`	String	The unique identifier of the action (for example, `action_202`).
`actionCompletedReason`	String	The reason the action completed (for example, `all_steps_done` or `fallback`.)
`actionStarted`	Boolean	Whether the action was started during the same conversation turn.
`actionTitle`	String	The title of the action (for example, `I want to pay my bill`).
`assistantId`	String	The ID of the AI assistant.
`browser`	String	The browser that was used to send the message that triggered the action.
`channel`	String	The channel the customer used to send the message that started the action (for example, `phone` or `chat`).
`device`	String	The type of device that was used to send the message that triggered the action.
`environment`	String	The environment in which the action completed (such as `draft` or `live`.)
`fallbackReason`	String	The reason why the fallback action was called (for example, escalated to human agent or no action matches).
`handler`	String	The name of any handler that was called by the action.
`language`	String	The language of the AI assistant.
`pageUrl`	String	The URL of the web page from which the message that triggered the action was sent.
`serviceInstance`	String	The IBM AI assistant service instance.
`sessionId`	String	The ID of the session during which the message that started the action was sent.
`skillsInvoked`	String[]	An array of strings listing all skills that were invoked during handling of the message that started the action (for example, `main skill` or `actions skill`).
`stepsVisited`	Object[]	An object with two properties, `stepId` and `stepTitle`, which lists the steps that the user visited during handling of the message.
`subaction`	String	The name of any other action that the action called during processing.

Session Started

Sent when a new session is started.

Note: The v2 stateless API does not generate events for starting sessions.


Property	Type	Description
`accountId`	String	The ID of the IBM account.
`assistantId`	String	The ID of the AI assistant.
`browser`	String	The browser that was used to send the message that started the session.
`channel`	String	The channel that started the session (for example, `phone` or `chat`).
`device`	String	The type of device that was used to send the message that started the session.
`environment`	String	The environment in which the session was started (such as `draft` or `live`.)
`pageUrl`	String	The URL of the web page from which the message that started the session was sent.
`serviceInstance`	String	The IBM AI assistant service instance.
`sessionId`	String	The ID of the session.