Connecting watsonx Employee Support agents to Slack

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Connect IBM watsonx Employee Support agents to Slack to access HR-related AI agents directly from your Slack workspace.

Before you begin

  • Ensure that you have access to a Slack workspace.

  • You must have an account on watsonx Orchestrate.

Important:

This feature is available only to select clients.

If you need support, contact IBM Support. For more information about IBM policies on privacy, see IBM Privacy Statement.

Add the agent to a Slack workspace

The following are the steps to add the watsonx Employee Support agent to Slack:

  1. From the main menu, click Discover.

  2. Search for the watsonx Employee Support agent in the catalog. Use the HR category filter for quick access.

  3. Click the agent, then click Use as template. This opens the agent configuration details.

  4. Click Deploy to make the agent resources available.

  5. In the Channels tab, select Slack and click Set up. You are redirected to the Slack authorization page.

  6. Choose the workspace and review the resources the agent needs to access.

  7. Click Submit to send your request.

Important:

A workspace owner needs to approve your request to connect the app to the Slack workspace. After the workspace owner approves the request, you must repeat the steps 5, 6, and 7 to ensure that your agent is authorized for the app. For more information, see Manage app approval for your workspace in Slack Help Center.

Using the agent from Slack

To use the watsonx Employee Support agent from Slack:

  1. In Slack, click the watsonx Employee Support agent under Apps.

  2. Interact with the agent by using suggested prompts or type your question. For example, "How many vacation days are have left?" or "What are the holidays for my location?".

Start a new chat for new queries.

Removing the connection

  1. From the main menu, go to Build.

  2. On the Build agents and tools page, search and click the watsonx Employee Support agent to open the agent configuration details.

  3. In the Channels section, go to Slack and click Remove.