Agents for IT operations
The prebuilt IT domain agents on IBM watsonx Orchestrate manage and coordinate common IT service and support processes. These processes include incident management, user and asset administration, and project coordination to streamline operations and improve service delivery.
Verify deployment support before you use the agents. Some prebuilt agents listed on this page are not available in every environment. Refer to Prebuilt agent feature parity across deployments to confirm which agents your environment supports.
Customer service and support management
The Customer service and support management is a manager agent in charge of routing user requests to the most relevant agent working under it.
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Agents |
Description |
|---|---|
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Account management |
Lists user accounts and contact details in Salesforce. |
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Case management |
Tracks, manages, and resolves customer issues in Salesforce. |
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Case comments management |
Adds and updates notes in a case for internal communication in Salesforce. |
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Case team members management |
Manages a case team and members to distribute tasks and collaborate in Salesforce. |
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Predefined case team members management |
Manages predefined templates for case team, which can help to create a case team and roles quickly in Salesforce. |
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Salesforce file manager |
Manages all file-related operations in the Salesforce platform. |
DevOps and CICD Management with Jenkins
The DevOps and CICD Management with Jenkins is a manager agent that enhances DevOps productivity and visibility with prebuilt AI agents for Jenkins. They automate repository, issue, and pipeline management — helping teams streamline code collaboration, improve CICD efficiency, and maintain real-time visibility across commits, builds, and deployments.
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Agents |
Description |
|---|---|
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Build management with Jenkins |
Manages CICD operations by managing builds, failures, and queues across Jenkins environments. |
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Job & log management with Jenkins |
Streamlines creation, activation, deactivation, retry, and auditing of Jenkins jobs. |
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Folder management with Jenkins |
An agent to get list of folders, folder details from Jenkins. |
Database operations
An AI-powered database operations agent that enables intelligent querying, schema discovery, metadata analysis, and operational insight generation for MySQL Databases.
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Agents |
Description |
|---|---|
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Database operations with MySQL |
An agent responsible for managing user requests for MySQL database operations. |
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Insert query operations in MySQL |
An expert agent for executing |
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Execute query operations in MySQL |
Execute a |
Issue and bug tracking
The Issue and bug tracking is a manager agent in charge of routing user requests to the most relevant agent working under it.
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Agents |
Description |
|---|---|
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Issue management |
Creates, updates, retrieves, and deletes Jira issues. |
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Agents |
Description |
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Job execution with Red Hat Ansible |
An agent to create, update, cancel, retrieve, delete, launch, relaunch jobs and retrieve the job host summaries and retrieve activity streams for jobs in Red Hat Ansible Automation Platform. |
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Inventory management with Red Hat Ansible |
An agent to create, update, retrieve, delete inventories, retrieving hosts, retrieving adhoc command jobs and retrieving inventory host facts from inventories as well as relaunch adhoc command and creating ad hoc command in Red Hat Ansible Platform. |
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Project and playbook management with Red Hat Ansible |
An agent to create, update, retrieve and delete projects in Red Hat Ansible Automation Platform. |
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Workflow execution management with Red Hat Ansible |
An agent to retrieve and relaunch workflow jobs and retrieve activity streams for workflow jobs from Red Hat Ansible Automation Platform. |
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Workflow template management with Red Hat Ansible |
An agent to update, retrieve, schedule and launch workflow job templates and retrieve activity streams for workflow job templates in Red Hat Ansible Automation Platform. |
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Job template management with Red Hat Ansible |
An agent to retrieve,launch Ansible job templates and retrieve schedules for a job template in Red Hat Ansible Automation Platform. |
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Workflow job node management with Red Hat Ansible |
An agent to create, update, retrieve workflow job template nodes and retrieve unified job templates in Red Hat Ansible Automation Platform. |
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User management with Red Hat Ansible |
An agent to create, update, and retrieve users and organization users in Red Hat Ansible Automation Platform. |
IT services management
The IT Services Manager is a manager agent in charge of routing user requests to the most relevant agent working under it.
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Agents |
Description |
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Knowledge management with IBM Maximo IT |
A specialized Maximo IT agent capable of: 1. Generating AI-driven solutions for IT tickets using a strict workflow. 2. Producing executive-style AI summaries of tickets using ticket details and worklogs. 3. Answering conversational questions about a ticket using only ticket details. The agent is restricted to these three use cases only and cannot perform any other actions. |
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Agents |
Description |
|---|---|
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Asset manager |
Creates, updates, retrieves, and deletes ServiceNow assets. |
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Department manager |
Creates, updates, retrieves, and deletes ServiceNow departments. |
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Incident manager |
Creates, updates, retrieves, and deletes ServiceNow incidents. |
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Knowledge article manager |
Creates, updates, retrieves, and deletes ServiceNow knowledge articles. |
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Ticket manager |
Creates, updates, retrieves, and deletes ServiceNow tickets. |
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User manager |
Creates, updates, retrieves, and deletes ServiceNow users. |
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Record manager in ServiceNow |
Enables end-to-end management of enterprise data across modules. |
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Request manager in ServiceNow |
Enables enterprise workflow automation, SLA-based actions, and seamless ITSM integration. |
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Knowledge manager in ServiceNow |
Enables users to ask any question in natural language and receive direct answers extracted from ServiceNow knowledge articles. |
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Catalog manager in ServiceNow |
Streamlines the management of catalog items within the ServiceNow Platform, enabling seamless request handling and order creation for users. |
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ServiceNow HRSD agent |
Streamlines the case management for HR module within ServiceNow Platform enabling seamless problem management for users. |
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ServiceNow policy manager |
Retrieves policy-related details for the users. |
Project and resource management
The Project and resource management is a manager agent in charge of routing user requests to the most relevant agent working under it.
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Agents |
Description |
|---|---|
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User and access management |
Manages all tasks related to users, groups, access levels, and approval process in Adobe Workfront. |
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Project and task management |
Manages all tasks related to projects, tasks, and documents in Adobe Workfront. |
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Portfolio and program management |
Manages all tasks related to portfolios, programs, and scorecards in Adobe Workfront. |
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Issue management |
Manages issues in Adobe Workfront. |
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Agents |
Description |
|---|---|
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DevOps management with GitLab |
Acts as the central intelligence for all GitLab-focused agents, seamlessly coordinating activities across Repositories, Branches, Issues, merge requests, and CI/CD pipelines. |
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Project management with GitLab |
Manages the entire project lifecycle in GitLab. |
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Branch management with GitLab |
Simplifies and automates branch operations within GitLab. |
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Merge request management with GitLab |
Streamlines the entire code review and merge lifecycle. |
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Milestone management with GitLab |
Simplifies release planning and delivery tracking. |
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Tag management with GitLab |
Automates version control operations by enabling seamless creation and retrieval of tags linked to branches and commits. |
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Release management with GitLab |
Automates every aspect of the release lifecycle — from version creation to updates and retirement. |
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Commit management with GitLab |
Automates commit tracking and rollback operations within GitLab. |
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User management with GitLab |
Provides instant visibility into all users within your GitLab environment. |
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Pipeline management with GitLab |
Manages end-to-end CI/CD pipeline management. |
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Member management with GitLab |
To gain instant visibility into projects and their member structures within GitLab. |
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Job management with GitLab |
Manages end-to-end CI/CD job operations within GitLab. |
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Group management with GitLab |
Simplifies the administration of organizational hierarchies by enabling visibility into existing groups and seamless creation of subgroups. |
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Issue management with GitLab |
Automates and simplifies issue lifecycle management. |
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Namespace management with GitLab |
Retrieves all namespaces within GitLab. |
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Agents |
Description |
|---|---|
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Section and suite management in TestRail |
An agent to create and retrieve sections in TestRail. |
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Test case management in TestRail |
An agent to create, update, retrieve and delete TestRail test cases. |
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Test milestone management in TestRail |
An agent to create and retrieve milestone in TestRail. |
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Test plan management in TestRail |
An agent to create, retrieve, update, and delete test plans in TestRail. |
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Test suite management in TestRail |
An agent to create and retrieve test suites in TestRail. |
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Test run management in TestRail |
An agent to retrieve and close test runs in TestRail. |
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Test report management in TestRail |
The reliable agent for managing reports in TestRail, letting users easily retrieve in TestRail. |
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Test project management in TestRail |
An agent to retrieve TestRail projects. |
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Requirements aggregation in TestRail |
An agent to classify requirements, generate test cases, or analyze test coverage. |
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Test user management in TestRail |
An agent to retrieve TestRail user details. |
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Agents |
Description |
|---|---|
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Zendesk organization agent |
Performs all actions related to organization setup and management within Zendesk platform. |
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Zendesk article agent |
Performs all actions related to article in Zendesk platform. |
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Zendesk ticket agent |
Performs actions such as creating, updating ,deleting ticket at Zendesk. |
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Zendesk group agent |
Manages all group-related actions in a Zendesk platform. |
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Zendesk object agent |
Manages all actions related to objects within the Zendesk platform. |
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Zendesk user agent |
Creates, updates, deletes and performs other actions related to the user lifecycle within Zendesk platform. |
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Agents |
Description |
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Custom object management in IBM Targetprocess |
Empowers organizations to extend their data model and manage custom entities seamlessly. |
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Bug management in IBM Targetprocess |
Manages all operations at a bug level in Targetprocess platform. |
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Epic management in IBM Targetprocess |
Manages all operations at an epic level in Targetprocess platform. |
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Feature management in IBM Targetprocess |
Manages all operations at a feature level on the Targetprocess platform. |
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Project management in IBM Targetprocess |
Manages all operations at a project level on the Targetprocess platform. |
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User management in IBM Targetprocess |
Manages all operations at a user level on the Targetprocess platform. |
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User story management in IBM Targetprocess |
Manages all operations at a user story level on the Targetprocess platform. |
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Task management in IBM Targetprocess |
Manages all tasks related to operations in Targetprocess. |
What to do next
To explore related tools, refer to the Tools for IT operations section.