Connecting agents to Orchestrate Chat

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Connect your agents to the Orchestrate Chat page to make them instantly available for user interaction. It improves visibility, provides quick access, and allows users to start conversations without extra steps. By placing agents on the home page or the Orchestrate Chat page, you ensure that they are easy to find and assist whenever needed.

Beyond visibility, Orchestrate Chat also lets you link multiple conversational agents to collaborate within a unified conversation flow. It means that the task-specific agents such as support, onboarding, or transaction handlers can collaborate seamlessly. Through defined orchestration logic, control is passed between agents based on user intent or conversation context to ensure consistent and efficient interactions.

Agents that are not linked to external channels can still act as collaborator agents, supporting other agents within the deployment. The modular approach helps you scale easily, maintain context, and deliver a better user experience.

Show agent on Orchestrate Chat Home page

Enable the Home page setting to make your agent visible on the Orchestrate Chat home page. It gives users immediate access for direct interaction, improving visibility and reducing steps to start a conversation. The update takes effect instantly for agents that are already deployed, and can ensure a seamless transition without requiring other configuration or redeployment.

An agent that is displayed on the home page enhances visibility and usability. It is especially useful in environments with multiple agents, where clarity and ease of access are essential.

Agents that are deployed but not shown on the home page remain fully operational. These agents can still be added as collaborators, supporting conversations or tasks behind the scenes without being directly visible.

How to enable Home page visibility

To enable agent visibility on the Orchestrate Chat page:

  1. Go to the agent configuration page.

  2. Navigate to Channels > Home page.

  3. Enable Home page to "On".

The agent now appears in the Orchestrate Chat page for direct interaction. See Using agents for more details.

Enable Voice Mode

Voice mode enables you to communicate with the agent through speech on the Orchestrate Chat page. To activate the feature, configure voice settings for the agent and deploy it.

To enable voice mode:

  1. Ensure that the agent is connected to chat and the Home page setting is enabled.

  2. Go to Home page > Voice Mode.

    • If voice is not yet configured for your agent, you must first set it up. Learn how to configure voice settings.

    • If voice is already configured for your agent, toggle the Voice Mode setting to "On".

Once enabled and deployed, you can interact with your agent by using voice directly from the Orchestrate Chat page.