Capturing user feedback

To provide user feedback on agent responses in the chat, click the Like or Dislike icon. A Builder or an Admin can access your feedback and the context of the agent responses, enabling them to make necessary improvements to enhance the agent's performance.

Provide your feedback

  1. Click Like or Dislike icon to access the feedback form.
  2. Choose one or multiple reasons for your feedback:
    • Positive feedback: Accurate, Complete, Concise, Timely
    • Negative feedback: Inaccurate, Incomplete, Too long, Irrelevant
  3. Optionally, write comments in the text box.
  4. Click Submit to send feedback.

The Builders and Admins can see the feedback that is linked to each response. They can also review the context of these agent responses for further analysis.