Hate, Abuse, and Profanity Filter

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The Hate, Abuse, and Profanity (HAP) filter in AI assistant helps maintain an inclusive environment by identifying and addressing hate speech, abuse, and profanity. This feature filters content to provide a positive online atmosphere and a safe community for your customers.

By enabling HAP detection, you create a more consistent and reliable user experience, safeguarding against the rare instances where HAP content might be generated.

Turning on the HAP filter

To turn on the HAP filter, do the following steps:

  1. Go to Global settings > Generative AI > HAP filtering

  2. Click the toggle to turn it on.

Turning on the HAP filter applies to the following areas:

  • Conversational search

  • Content-grounded answering

  • General-purpose answering

  • AI-guided actions

Consider the following key points when you use the HAP filter:

HAP detection

  • If HAP is detected, the assistant provides a generic fallback response. For more information, see Conversational search.

Recommendation

  • When HAP is on, it minimizes the risk of unintended or inappropriate responses.