Deploying for phone

Adding the phone integration to your assistant makes your assistant available to customers over the phone. You can add this integration by generating a free phone number automatically provisioned, connecting to a contact center with live agents with integrations such as Genesys, and Twilio Flex, or configuring a Session Initiation Protocol (SIP) trunk from a provider.

• Integrating with phone

  Learn how to set up the integration, add more phone numbers, set up live agent escalation, and more.

• Phone integration configuration

  Learn how to modify the phone integration settings to customize the call behavior.

• Integrating with phone and Genesys Cloud

  Learn how to connect your assistant to Genesys Cloud with live agents.

• Integrating with phone and Twilio Flex

  Learn how to connect your assistant to Twilio Flex with live agents.

• Handling phone interactions

  Learn how you can customize the behavior of the integration or manage the flow of conversations that your assistant has with customers over the phone.

• Troubleshooting and Logs

  Find solutions to problems that you might encounter when you use the phone integration.

• Phone integration context variables

  Learn how to use context variables to manage the flow of conversations with customers who interact with your assistant over the phone.

• CDR log event reference

  Get more information about the events sent by a log webhook and the details about call detail record (CDR) events that can be handled by the phone integration.