Productivity agents
Productivity agents are designed to automate and enhance productivity by automating tasks such as creating tickets, sending emails, managing content, and providing insights for improved efficiency. The agents span across multiple applications and can be used along with domain agents to achieve end-to-end agentic flows.
The following is a list of prebuilt productivity agents available on watsonx Orchestrate:
Communication and messaging management
Slack
| Agents | Description |
|---|---|
| Channel management | An agent to retrieve all Slack channels. |
| Slack messaging | An agent to send message to a Slack channel. |
For more information about the related tools, see Slack.
Content management and collaboration
Content management and collaboration is a manager agent in charge of routing user requests to the most relevant agent working under it.
Box
| Agents | Description |
|---|---|
| File comments management | An agent to manage file comments in Box, with capabilities to add, update, retrieve, and delete comments. |
| File management | An agent to create, update, retrieve, delete, list, download, and upload files in Box. |
| Folder management | An agent to create, update, retrieve, and delete folders in Box. |
| File tasks management | An agent to manage tasks for files in Box, with capabilities to create, and fetch tasks. |
For more information about the related tools, see Box.
Documentation and collaboration management
Documentation and collaboration management is a manager agent in charge of routing user requests to the most relevant agent working under it.
Email and calendar management
Email and calendar management is a manager agent in charge of routing user requests to the most relevant agent working under it.
Microsoft Outlook
| Agents | Description |
|---|---|
| Calendar events management | An agent to manage calendar events and calendar groups in Microsoft Outlook, with capabilities to create, and delete. |
| Contacts management | An agent to manage contacts and contact folders in Microsoft Outlook, with capabilities to add, update, and retrieve contacts and contact folders. |
| Email management | An agent to send emails in Microsoft Outlook, with capabilities to send, forward, and reply to emails. |
| Mailbox management | An agent to manage a mailbox in Microsoft Outlook, with capabilities to create, and retrieve mailbox folders. |
| Search management | An agent to search and retrieve information regarding emails and calendars in Microsoft Outlook. |
For more information about the related tools, see Microsoft Outlook.
Issue and bug tracking
Issue and bug tracking is a manager agent in charge of routing user requests to the most relevant agent working under it.
Jira
| Agents | Description |
|---|---|
| Issue management | An agent to create, update, retrieve and delete Jira issues. |
For more information about the related tools, see Jira.
IT Services management
IT Services management is a manager agent in charge of routing user requests to the most relevant agent working under it.
ServiceNow
| Agents | Description |
|---|---|
| Asset management | An agent to create, update, retrieve, and delete ServiceNow assets. |
| Department management | An agent to create, update, retrieve, and delete ServiceNow departments. |
| Incident management | An agent to create, update, retrieve, and delete ServiceNow incidents. |
| Knowledge article management | An agent to create, update, retrieve, and delete ServiceNow knowledge articles. |
| Ticket management | An agent to create, update, retrieve, and delete ServiceNow tickets. |
| User management | An agent to create, update, retrieve, and delete ServiceNow users. |
For more information about the related tools, see ServiceNow.
Project and resource management
Adobe Workfront
| Agents | Description |
|---|---|
| User and access management | Manage all tasks related to users, groups, access levels and approval process in Adobe Workfront. |
| Project and task management | Manage all tasks related to projects, tasks and documents in Adobe Workfront. |
| Portfolio and program management | Manage all tasks related to portfolios, programs and scorecards in Adobe Workfront. |
| Issue management | Manage issues in Adobe Workfront. |
For more information about the related tools, see Adobe Workfront.
Storage and collaborate files
Storage and collaborate files is a manager agent in charge of routing user requests to the most relevant agent working under it.
Google Drive
| Agents | Description |
|---|---|
| File comments management | An agent to manage file comments in Google Drive, with capabilities to add and retrieve comments. |
| File management | An agent to manage files in Google Drive, with capabilities to get file's content, file revisions and list of files. |
| Folder management | An agent to manage folders in Google Drive, with capabilities to add and retrieve folders. |
For more information about the related tools, see Google Drive.
Team messaging and collaboration
Team messaging and collaboration is a manager agent in charge of routing user requests to the most relevant agent working under it.
Microsoft Teams
| Agents | Description |
|---|---|
| Calendar management | An agent to manage calendar events in Microsoft Teams, with capabilities to create and update. |
| Channel management | An agent to create, get, and manage Microsoft Teams channels. |
| Chat management | An agent to send messages in Microsoft Teams, with capabilities to send direct and group messages. |
| Group management | An agent to create, manage, and monitor Microsoft Teams groups. |
| Team management | An agent to manage teams in Microsoft Teams, with capabilities to create and view teams. |
For more information about the related tools, see Microsoft Teams.